Refund Policy

This Refund Policy is part of and incorporated into our Terms of Service. It describes the refund terms for subscriptions to the AirBuild Service operated by Increatech Business Solution Pvt Ltd.

1. General Policy

Subscription fees for AirBuild are non-refundable except as expressly provided in this policy or as required by applicable Indian law. By subscribing, you acknowledge and agree to this policy.

2. Annual Subscriptions

If you have purchased an annual subscription and are dissatisfied with the Service, you may request a pro-rated refund within the first 14 days of your subscription. After 14 days, annual subscriptions are non-refundable.

Pro-rated refunds are calculated based on the unused full months remaining in your subscription period. Partial months are not refunded.

3. Monthly Subscriptions

Monthly subscription fees are non-refundable. You may cancel at any time, and your subscription will remain active until the end of the current billing period. No refund will be issued for the remaining days in the current billing cycle.

4. Free Trials

Free trials do not incur charges. If you do not subscribe before the trial ends, your account will automatically convert to the FREE plan. No refund is applicable since no payment was made.

5. Plan Changes

5.1 Upgrades

When upgrading your plan, you will be charged the prorated difference for the remaining billing period. This charge is non-refundable.

5.2 Downgrades

When downgrading your plan, the change takes effect at the end of the current billing period. No refund or credit is issued for the current period. You will be charged the new plan rate starting from the next billing cycle.

6. Service Interruptions

If the Service experiences a verified outage lasting more than 24 consecutive hours that is attributable to our infrastructure, we may, at our discretion, issue a service credit or extend your subscription period. This does not apply to outages caused by:

• Third-party cloud provider failures beyond our control.
• Scheduled maintenance announced in advance.
• Force majeure events (natural disasters, government actions, etc.).
• Issues caused by your configuration or content.

7. Duplicate or Erroneous Charges

If you believe you have been charged in error or charged multiple times for the same subscription period, please contact us at billing@airbuild.dev within 60 days of the charge. We will investigate and issue a refund for verified erroneous charges.

8. Chargebacks

We encourage you to contact us at billing@airbuild.dev before initiating a chargeback with your bank or card issuer. Initiating a chargeback without first contacting us may result in account suspension.

9. How to Request a Refund

To request a refund, email billing@airbuild.dev with the following information:

• Your account email and organization name.
• The invoice number or transaction ID.
• The reason for the refund request.

Refund requests are processed within 7–10 business days. Approved refunds will be credited to the original payment method within 5–7 business days, depending on your bank.

10. GST and Taxes

Refunds are issued for the base subscription amount. GST and other taxes paid will be refunded in accordance with Indian tax regulations. The refund process may require additional documentation for GST compliance.

11. Legal Rights

Nothing in this policy limits any statutory rights you may have under Indian consumer protection laws. If you believe your legal rights have been violated, please contact us at legal@airbuild.dev.

12. Contact

For any questions about this Refund Policy, contact billing@airbuild.dev.